VSAT installation and maintenance

VSAT installation and maintenance in Liberia

Our field engineers install, maintain, repair and migrate C-band and Ku-band VSAT terminals for UN agencies, NGOs, mining companies and businesses, from Monrovia to remote county offices, and in Sierra Leone, Guinea, Côte d'Ivoire and Guinea-Bissau.

C & Ku

Bands we install and maintain

Countries with VSAT projects

GVF

Certified field engineers

Request a site survey See our VSAT projects

Satellite links where fibre does not reach

The VSAT team behind UN, NGO and mine site links

Satellite is still the only reliable link for many offices in Liberia: county field offices, plantations, mine sites, clinics and warehouses far from fibre. VSAT is the largest part of our project portfolio, and most of that work is in Liberia, with further projects in Sierra Leone, Guinea, Côte d'Ivoire and Guinea-Bissau.

We work as the field engineering partner on the satellite networks our clients already use. Our engineers install and maintain terminals on the Marlink, Gilat, UltiSat and Global TT networks, and they hold GVF (Global VSAT Forum) professional certifications. Every job is documented, lined up with the network operations centre (NOC) and signed off by the client.

Clients include the World Food Programme, the World Bank Group, UNHCR, WHO, UNICEF, Plan International, Save the Children, the Africa Coast to Europe (ACE) cable consortium and Montage Gold. If your link is down, your satellite is changing or you are opening a new site, our team in Monrovia can help.

Global IT Firm engineers beside a 2.4m C-Band satellite antenna on the roof of the ACE cable station at Lumley Beach, Freetown — ACE cable station, Freetown: 2.4m C-band terminal, January 2023

What we do

Install, maintain, repair and migrate

Hire us for a single site visit or a programme of work across many sites. The same engineers handle installation, preventive maintenance and fault repair.

1.2m Ku-band antenna installed by Global IT Firm on a ground pole mount in Harbel, Margibi County

VSAT installation

New terminals, from survey to sign-off

Site survey and horizon profile

We check line of sight, the mount position, power, grounding and cable routes before any equipment is ordered or moved.

C-band and Ku-band terminals

We have installed 1.2m Ku-band and 2.4m C-band antennas on ground, pole, pedestal and rooftop mounts, and we work with Newtec, iDirect, Gilat and iFast-IP modems.

Line-up, CPI and stabilisation tests

Carrier line-up with the NOC, a cross-polarisation (CPI) test and, where the network requires it, a 12-hour stabilisation test before hand-over.

Quote for an installation

Rear of the 3.8m C-band antenna at the World Bank Group office in Congo Town, Monrovia, during preventive maintenance

Maintenance and repair

Preventive visits and fault finding

Preventive maintenance

Dish cleaning, bolt and rod greasing, feed cleaning, connector replacement, modem readings and spectrum-analyser plots on arrival and on departure.

Fault finding and repair

Transmit faults, damaged BUCs, LNBs and cables, re-termination and re-running cables in conduit, tested with spare parts on site.

Documented visits

Equipment inventory, photo record, NOC clearance before we leave and written acceptance by your IT staff after every visit.

Book a maintenance visit

Satellite antenna with its feed, BUC and LNB at the Plan International field office in Bomi County, on the day of the SES4 migration

Migrations and field engineering

Satellite changes, moves and de-installs

Satellite migrations

Re-pointing, polarisation changes and line-up when your network moves to a new satellite, such as the IS-37 and SES4 migrations we carried out for Plan International and WHO.

Relocation, de-installation and transition

Removing, packing and handing back equipment when a site closes or changes provider, as at the WFP Harper and Zwedru sub-offices.

Field engineering for service providers

Satellite service providers use our engineers for installations and service calls in Liberia and neighbouring countries.

Networks we work with → Plan a migration

How a VSAT job runs

From site survey to signed acceptance

The same documented steps on every job, whether it is a new installation in a remote county or a service call in Monrovia.

SurveyLine of sight, horizon profile, mount position, power and grounding, with photos.
Civil works and mountingPole, pedestal, ballast or rooftop mount, built for the site and the weather.
Assembly and pointingAntenna assembly, feed, BUC and LNB fitted with sealed connectors, then pointed to the satellite.
Line-up with the NOCCarrier line-up, CPI test and link test with the network operations centre.
CommissioningStabilisation test where required, grounding checked, cables labelled and routed in conduit.
Report and sign-offReadings, photos and equipment list in a job report, signed by your staff.

Our indicative target for a managed VSAT link is 99.5% monthly availability, subject to the carrier and the weather. See our service levels for response times.

In the field

VSAT terminals our engineers installed and maintain

Real photos from our job reports in Liberia and Côte d'Ivoire.

See all projects

Rear of the 2.4m C-band antenna on the roof of One UN House, Monrovia, after re-pointing to SES4 — 2.4m C-band, One UN House, Monrovia, 2025

Feed arm with a new BUC, transmit cable, LNB and feed horn at the WFP sub-office in Saclepea, Nimba County — New 10W C-band BUC, WFP Saclepea, 2025

New 2.4m C-band antenna on a pedestal at the Save the Children field office in Fish Town, River Gee County — 2.4m C-band, Fish Town, River Gee, 2024

1.2m Ku-band antenna on a ground pole mount at the Montage Gold Koné deposit site, Côte d'Ivoire — 1.2m Ku-band, Koné deposit, Côte d'Ivoire

Case studies

VSAT projects we have written up

What the client needed, the work we did and how it turned out.

All case studies

Common questions

VSAT questions we are often asked

Do you install VSAT outside Monrovia?

Yes. Most of our VSAT sites are outside the capital, including field offices in Bomi, Lofa, Nimba, Grand Gedeh, Maryland, River Gee, Sinoe, Margibi and Grand Bassa counties. We have also completed VSAT projects in Sierra Leone, Guinea, Côte d'Ivoire and Guinea-Bissau.

Should we use C-band or Ku-band?

It depends on your network and your site. C-band uses larger dishes (we install 2.4m and 3.8m antennas) and copes better with heavy rain; Ku-band uses smaller dishes such as 1.2m. Your service provider's network usually decides the band; we install and maintain both.

Which satellite networks do you work on?

Our engineers install and maintain terminals on the Marlink, Gilat, UltiSat and Global TT networks, among others. See our partners for details. If you do not have a provider yet, tell us about your site and we will explain the options.

What happens during a satellite migration?

When a network moves to a new satellite, an engineer re-points the antenna, changes the polarisation if needed, lines up the carrier with the NOC and runs a CPI test. We did this at three Plan International offices for the move from IS-25 to IS-37 in May 2023, and from IS37 to SES4 in November 2025.

What does preventive maintenance include?

A documented checklist: equipment inventory, horizon profile, modem readings and spectrum plots on arrival and departure, cleaning and greasing, connector checks, a photo record, NOC clearance and written acceptance. At the World Bank office in Congo Town we also replaced a damaged 40W BUC with a 20W BUC.

Our VSAT link has stopped transmitting. Can you repair it?

Usually, yes. We trace the fault through the transmit chain, test with spare parts and replace what has failed. At the WFP Saclepea sub-office we installed a new 10W C-band BUC and a new 70m transmit cable, and re-ran the cables in PVC conduit.

Related services

Other connectivity work we do

VSAT is often one part of a larger network: the site LAN, a firewall, a backup link or solar power.

All services

Enquire

Tell us about your VSAT sites

Where the sites are, which network or provider you use (if any), the antenna size and what you need: a new installation, maintenance, a repair or a migration. We will come back with next steps and a quote.

Free, no-obligation consultation

We respond within 24 hours on business days

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VSAT enquiry

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