IT support in Monrovia
A helpdesk that answers, engineers who come on site, and a team that keeps your network, Microsoft 365, devices and security in order. We support offices across Monrovia from our base on 20th Street, Sinkor, with SLA-backed response times.
IT support for NGOs, SMEs, schools and banks in Monrovia
Most organisations in Monrovia do not need a large IT department. They need someone to call when a laptop fails or the internet drops, someone to keep patches, backups and licences up to date, and someone to plan the next step. That is what our managed IT service does.
Our helpdesk handles Tier 1, 2 and 3 support by phone, WhatsApp, remote tools and on-site visits across Monrovia and beyond. We monitor servers, switches, firewalls and cloud services, apply tested patches, track your IT assets and carry out scheduled preventive maintenance. Choose the Essential, Business or Enterprise tier, with P1 response from 1 hour down to 15 minutes; see our service levels.
Clients log and follow tickets in our support portal, and managed-security and Enterprise clients are covered by our 24/7 Security Operations Centre. The same team installs VSAT and Starlink links, office networks and firewalls, so one call covers it all.
Everyday IT support, done properly
Take the full managed service or only the parts you need. Every contract comes with defined response times and escalation contacts.
From first call to managed support
A clear start, so you know what we cover and how to reach us from day one.
- Free consultationWe talk through your users, sites, systems and the problems you want solved.
- IT assessmentWe review your network, devices, accounts, backups and security on site.
- Proposal and SLAYou choose a support tier and we agree the scope and response times in writing.
- OnboardingWe document your systems, set up monitoring and give your staff the support contacts.
- Day-to-day supportTickets by phone, WhatsApp, email or the support portal, handled to the agreed SLA.
- Regular reviewsHealth summaries and technology reviews, with recommendations for the next step.
Already a client? Log a ticket in the support portal, call +231 770 684 591 or use the client portal.
Networks and security we have installed
Real photos from our job reports in Monrovia and around Liberia.
Network and security projects
Examples of the network, firewall and connectivity work behind our support contracts.
IT support questions we are often asked
Which areas of Monrovia do you cover?
How quickly do you respond?
Can we get support outside business hours?
How do we log a support request?
Do you support Microsoft 365 and Google Workspace?
We already have an IT person. Can you still help?
More ways we support your IT
Managed IT support works best with a solid network, a secure perimeter and the right connectivity.
Tell us about your IT
How many users and sites you have, what systems you use and what is not working well today. We will come back with next steps, a suggested support tier and indicative pricing.